Jade secured a place on Iceland’s Assistant Management training scheme.
Jade was working part-time at Iceland and felt that her lack of qualifications was holding her back in her career aspirations. She especially wanted to improve her Maths and English, “I couldn’t make sense of them, I didn’t understand these subjects, so I often just gave up”.
Jade graduated with Level 1 City and Guilds qualification in Retail and Customer Services, and Level 1 qualifications in both maths and English. These qualifications immediately resulted in Iceland offering Jade further work based training, more hours and a higher salary.
Not everything came so easily to Jade though. Initially in lessons she struggled to engage, particularly with Maths. Recognising this YMCA Tutors worked with Jade and advised her on further on-line resources she could access. Jade never imagined that she would achieve her Level 1 qualification when she enrolled with YMCA.
Alongside her part-time work, and as part of her studies Jade undertook work experience at a high-end ladies boutique. At this placement she received positive feedback from the manageress on her smart appearance, demeanour with customers and in undertaking stock room tasks.
Jade was delighted that once she graduated from YMCA Iceland offered her a place on their Assistant Manager training programme. Jade’s salary has increased and she’s increased her hours. This opportunity will enable Jade to put into practice the new skills she has learnt.
“I really appreciate how I was given a second chance at learning. It was great having smaller classes and I have made good friends. I got the help, encouragement and support I needed to overcome problems. Before I wasn’t quite sure what I wanted to do, but being on the course has opened my eyes to opportunities in the retail sector and I am excited about the future and what I have achieved”.